Cloud Computing, Internet Datacenters and Big Data Business Intelligence from China


Alibaba Beefs Up Customer Service With New Hire

Chinese e-commerce group Alibaba has established a new customer service unit and appointed Dai Shan as chief customer service officer.

Alibaba reportedly has 2,241 customer service employees working for Taobao.com, Tmall.com, the B2B business, and Aliyun. The company provides various customer safeguard services such as advanced compensation, 7-day no-fault returns and exchange goods, three times compensation for fake products, and consumer safeguard fund.

Alibaba Group said that the newly established customer service unit will be responsible for the unified planning of customer services of the entire group. It will integrate the group's resources, establish customer service talent base and organizational structure, and build higher customer services standards. At the same time, on behalf of customers, this unit will assess the customer services of various departments of the group.

Lu Zhaoxi, chief executive officer of Alibaba Group, said in an internal email that Alibaba's businesses are forming an eco-system and the group becomes more and more influential in the society. Customers require more efficient and integrated service experience and faster response from the group.

Alibaba's newly appointed chief customer service officer Dai Shan is the group's chief personnel officer and one of Alibaba's 18 co-founders. Since the founding of Alibaba Group, Dai has been participating in its operation and once led sales, marketing, and the human resources of the group.

Be the first to comment on "Alibaba Beefs Up Customer Service With New Hire"

Leave a comment

Your email address will not be published.


*




  Other China News

ChinaTechNews.com:

Nokia Phone Returns To China Via Exclusive JD.com Sales Channel

Artificial Intelligence Experts Join Sinovation Ventures

Apple's Struggles Drop Foxconn's Revenue 2.81% In 2016

Artificial Intelligence Guru Finds Search Engine Baidu


GreenChinaTech:

Chinese Electric Bus Manufacturer Lands USA Deal

American Electric Car Manufacturer To Build In China

U.S. Clean Water Company Makes Chinese Inroads

GE Will Promote Wind Power Through New Chinese Education Center


ChinaSourcingNews.com:

JD To Build Global Logistics Headquarters In Xi'an

Wumart, AGS Sign Agreement For Seafood Direct Procurement

India Gains Second Factory From China's Xiaomi

85% of Indian Staff To Lose Jobs At China's LeEco